Service Point of Technology

Established in 1998 in Istanbul, Teknoser Group is Turkey's leading IT and field services provider, acting as a nationwide solution partner for domestic and multinational businesses and governmental organizations with multi-location networks. Services and products offered by the Group comprise of field operation services, technical services, card payment systems, call center services and network services.

As of January 2010, Teknoser Group serves approximately 650,000 POS applications on 450,000 POS terminals and is the absolute market leader in the sector. Teknoser is the first and the biggest service provider in "Shared POS" where multi bank applications can be executed on single POS. Other than the banks, under services provided to large chain stores, Shared POS applications are integrated with Call Center applications and management from one source is feasible.

The Group has the widest geographical coverage among its competitors with 62 offices throughout Turkey, as well as Northern Cyprus.  Teknoser Group actively serves all 81 cities in Turkey with the largest in-house field technician team, employing more than 350 personnel.

Teknoser provides "Field Services" by making more than 100,000 field visits for POS terminals, Turkey Jockey Club's betting terminals, Automatic Identification and Data Capture (AI / DC), hand terminals, auto accounting sets and network devices.

Through "Technical Services (Fixing and Maintenance) Operations", circa 100,000 hand terminals, barcode scanner, barcode printer, auto accounting sets and betting terminals are supported. Teknoser also provides similar services in the public sector by serving 10,000 IT devices.

Teknoser is also Turkey's leading firm in third party support and outsourcing. In the card payment systems market, Teknoser provides integrated services for card issuer and card acquirer companies and it can either manage all or part of these companies' card operations. As being in cooperation with leading firms in the world, Teknoser provides value added services and products to its customers with its strong hardware infrastructure, developed systems, nationwide communication network, call center and seasoned professionals.

Backed with its qualified human resources, profound know-how, extensive and swift reach and outstanding track record, Teknoser Group holds ISO 9001:2000 Quality Management System Certification, ISO 20000 IT Service Management Certification, TSE 12498, TSE 12162 and TSE 12963 Certifications.